Contacting the Paylark editors
We read every message about the guides. We can't help with problems inside your exchange account.
Write to [email protected]. This is the only address we use. A message from any other address that claims to be from Paylark isn’t from us.
What we can help with
- A fact in a guide that looks wrong or out of date. Tell us the page, the sentence, and where you saw the current information. Corrections are logged on the corrections page.
- A step that didn’t match what you saw on screen. Say which device and which screen, and whether you were on the website or the app.
- A topic you wish we covered.
What we can’t do
We can’t see or change anything in your exchange account, reverse a payment, recover funds sent to the wrong address, or speed up a verification review. For those, use the official support channel inside the exchange’s own website or app.
What we will never ask for
We will never ask for your password, verification codes, recovery phrase, ID documents or screen sharing. We will never message you first on Telegram, WhatsApp or any other app. Anyone doing so while using our name is impersonating us.